ICE Number: 003762506000050
These Terms & Conditions (“Agreement”) govern all bookings made with Moorish Journeys (“the Company”, “we”, “us”, “our”). By confirming a reservation, the traveler (“client”, “you”, “your”) acknowledges having read, understood, and agreed to be legally bound by this Agreement.
A binding contract is established once the Company issues a written booking confirmation and the required deposit has been received. The person completing the booking warrants that they are authorized to accept these terms on behalf of all travelers listed.
2.1 Accepted Payment Methods
The Company accepts the following forms of payment:
2.2 Payment Schedule
Failure to comply with the payment schedule may result in cancellation of the booking. Applicable cancellation fees shall be charged in accordance with Section 8.
Prices are subject to change in the event of increased costs imposed by suppliers, currency fluctuations, government fees, or taxes. The Company reserves the right to correct pricing errors at any time. Clients will be notified of any changes prior to travel.
The Company strongly recommends that clients obtain comprehensive travel insurance covering trip cancellation, medical emergencies, personal liability, and loss of baggage. The Company shall not be liable for any losses arising from the failure to obtain adequate insurance.
5.1 Documentation
Clients are solely responsible for ensuring they possess valid passports, visas, and all required entry documents. Denied entry due to improper documentation shall not be grounds for a refund.
Special requests (dietary requirements, room preferences, special accommodations) must be submitted in writing. While the Company will relay these to suppliers, no guarantee can be provided unless confirmed in writing.
Requests for changes after booking confirmation will be handled at the Company’s discretion. Additional administrative or supplier fees may apply.
All cancellations must be submitted in writing. The following cancellation fees apply:
Refunds, when applicable, will be processed to the original payment method.
The Company reserves the right to modify itineraries or substitute services when necessary due to weather conditions, force majeure, operational issues, supplier unavailability, or safety concerns.
If a significant change occurs prior to departure, the client will be informed promptly and offered reasonable alternatives.
The Company shall not be liable for cancellations or alterations caused by circumstances beyond its control.
The Company acts as an intermediary between the client and service providers (hotels, transport companies, guides, etc.). While we carefully select our partners, we are not responsible for:
The Company’s liability shall not exceed the value of the services purchased.
Any complaint must be reported immediately to the guide or Company representative so corrective action may be taken.
If unresolved, a written claim must be submitted to the Company within 7 days following the end of the trip. Claims submitted after this period may not be considered.
This Agreement shall be governed exclusively by the laws of the Kingdom of Morocco. Any dispute arising from this Agreement shall fall under the exclusive jurisdiction of Moroccan courts.
By booking with Moorish Journeys, the client confirms acceptance of these Terms & Conditions for themselves and all members of their party.
Moorishjourney Tours is an expert travel company managed by official tour Guides originated from generous South-Eastern Morocco.